Category Archives: Mallorca Info Centre

Lost Luggage

Losing your luggage can be quite an ordeal, and bearing in mind you are in Spain, there are some words you may need to assist you if you find yourself arriving on holiday, but your luggage does not  !!

suitcase / maleta
sportsbag / bolsa deportiva
lost luggage / equipaje perdido

Property Irregularity Report /  PIR  –  This is what you will need to complete with the luggage handler if your luggage does not arrive, or is missing when you go to retrieve it from the luggage belt.

Some links below for tracking your luggage if lost…

Also, find the rep for the company you are traveling with, and they may be able to assist you.

Iberia / Luggage Tracer Link

If you experience any loss, damage or delay to your baggage you must in the first instance advise the ground handling staff at your arrival airport and complete a Property Irregularity Report (PIR). If your baggage is delayed, they will endeavour to find your baggage for 5 days and will provide you with their local telephone contact number.

Once you have received your PIR – then please click here and enter your details to see the latest status regarding your baggage.

If your baggage has still not been found after 5 days, Central Baggage Services will take over the responsibility of looking for your baggage. They can be contacted on the following numbers:

From within the UK: 0330 660 0815 (call charged at local rate)

From outside the UK: +370 523 63402 (local international rate)

This Call Centre is open 08:00 to 20:00hrs local UK time.

In addition, you will need to write to us at the address below enclosing a copy of the completed PIR, baggage tag receipt and original purchase receipts (to evidence the age and value of the item), within 7 days for damaged baggage and within 21 days for delayed or lost baggage.

Customer Care Team
PO Box 284
LS11 1GE

Easyjet / Lost Damaged or Delayed Luggage

Delayed luggage

If your bag is missing Easyjet will ask you to complete a Delayed Baggage Report at our Baggage Services desk in the Arrivals hall. They willsearch for your bag using the WorldTracer system, and keep you updated via email and sms on its progress. You can also track your bag online using WorldTracer or you can contact the Baggage Services team directly at the airport.

If they have not found your bag within five days you can contact the Baggage Tracing team via email: or call on +44 (0)333 577 7070.


Thomas Cook Lost Luggage

As soon as you realise your bag is missing you’ll need to notify one of the baggage handling agents in the baggage hall at the airport before you leave the terminal building. Once the report has been made, both in the UK and overseas, the member of staff will complete a Property Irregularity Report (PIR) and you will be given a letter to advise you of the next steps.

You can track your lost baggage claim status online at WorldTracer.
Track baggage claim status

If your baggage has not been returned to you within 5 days, Thoma Cook will initiate an extended search. If you have any further questions about baggage tracing, you can contac them at:

Tel: 0161 850 0371


Thomson  / TUI

What do I do if my luggage is lost or delayed?

You’ll need to report lost or delayed baggage at the airport by filling out a Property Irregularity Report and then calling the number on the form. For the first 5 days of baggage tracing, please contact the airport where you reported your baggage as missing.

If your bag has been missing for 6 or more days, call the Thomson Airways Baggage Services Department on 0333 577 0300. Calls are charged as local rate per minute plus network extras.

Making a claim
Just so you know, Thomson have limited liability in cases of delayed delivery and lost or damaged baggage under the Montreal Convention, so you may wish to make a claim through your travel insurance provider. However, we’ll be pleased to help if you decide to send your claim to Thomson Airways. You can’t claim from both your travel insurance provider and the airline.

If you want to make a claim through Thomson Airways, you’ll need to write to Thomson within 21 days at the following address:

Thomson Baggage Claims
PO Box 1215
West Sussex
RH10 0HA

Alternatively, you can make your claim online at this website

If you’re claiming for delayed baggage, you’ll need to make your claim in writing within 21 days of the date your baggage was delivered.

Car Insurance

Insurance for Cars and Motorbikes

Price comparison website for Spain –

Insurance Express

c/ Paris 8 – 1, 07181 Palmanova, Tel +34 971574983, Fax +34 971755756

Abbeygate Insurance

Tel +34902877728, Tel +34952893380    Email

Linea Directa


Reale Insurance

Calle Puig Des Teix, 14, Local 1, Santa Ponsa 07180 – Tel +34971695077 –  Email



Easy Cover

AVDA. DELFINA VIUDES, 10 LOCAL 24, TORREVIEJA, 03183, ALICANTE – Tel +34965719700 – Email

Knight Insurance

Tel  +34952660535 – Email

Emergency Passport / Lost Passport


British Consulate Palma De Mallorca

If you’re in Mallorca and you need urgent help (for example, you’ve been attacked, arrested or someone has died), call +34 933666200. If you’re in the UK and worried about a British national in Spain, call 020 7008 1500.

British Consulate Palma de Mallorca


Carrer Convent dels Caputxins, 4
Edificio Orisba B 4ºD

07002 Palma de Mallorca

Opening Hours

How to obtain an emergency travel document

You can apply for an emergency travel document if you’re abroad and your passport has been lost or stolen, damaged or expired, and you can’t get a new or replacement passport in time to travel.

Apply online for an emergency travel document

If the person needing the emergency travel document is under 16, a parent or guardian should apply on their behalf.

If you are due to travel in the next 24 hours, contact them as soon as possible.

If you are travelling in more than 3 weeks, check if you can get a new or replacement passport in time to travel.

If you are not a British citizen or have not had a British passport before

If you’re not sure, check if you’re a British citizen

If you’re not a British citizen but think you may be eligible, apply for an emergency travel document.

Once you have contacted The British Consulate, you will be advised to make an appointment to apply for an emergency travel document.

Other consular services

Notarial and documentary services

See the full list of notarial and documentary services they provide.

Consular fees

They charge fees for some of our services. See the full list of consular fees in Spain.

They also provide services in: